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HP Recommended
HP Notebook - 15-r249tu

my hp 15 notebook is stuck on (starting window ) and not turning on 

1 REPLY 1
HP Recommended

@ARMAAN8,

 

Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Hard reset:

  • Turn off the laptop.
  • Remove power cable and battery (if possible).
  • Hold power button for 15 seconds.
  • Reconnect battery and power, turn it on.

System restore:

  • Press F8 repeatedly to enter Safe Mode.
  • In Safe Mode, go to Control Panel > Recovery > Open System Restore.
  • Pick a restore point.
  • Unplug all external devices.
  • Press F11 during startup to enter Windows Recovery.
  • Select Startup Repair or System Restore.
  • In recovery, select Reset this PC > Remove Everything.

You can refer this guide: Click here

I hope these steps help resolve the issue

 

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If this reply nailed it, 🔨 mark it as the "Accepted Solution"—it’s like a spotlight for future problem solvers.  And clicking 'yes' under 'Was this reply helpful?' is the cherry 🍒 on top of the solution sundae. Sharing is caring! 💕

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.