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- Notebook Boot and Lockup
- My hp 15 notebook pc is not turning on and it is stuck on st...

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1 REPLY 1
02-23-2025 02:39 AM
Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Hard reset:
- Turn off the laptop.
- Remove power cable and battery (if possible).
- Hold power button for 15 seconds.
- Reconnect battery and power, turn it on.
System restore:
- Press F8 repeatedly to enter Safe Mode.
- In Safe Mode, go to Control Panel > Recovery > Open System Restore.
- Pick a restore point.
- Unplug all external devices.
- Press F11 during startup to enter Windows Recovery.
- Select Startup Repair or System Restore.
- In recovery, select Reset this PC > Remove Everything.
You can refer this guide: Click here
I hope these steps help resolve the issue
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee
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