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‎11-11-2023 04:06 PM

HP Recommended
Product: HP ENVY Notebook - m7-n109dx (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

my hp envy laptop will not log in its stuck on the troubleshooting choose an option screen and cannot be factory reset, it says to use recovery manager or advance options and refuses to boot up correctly

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my testing
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.