My hp laptop 17 cn2023dx will not start up when I press the power button the caps lock 3 and 2

[Mitch880]

Hp laptop 17 cn2023dx had a spill unit will not start again. The caps lock button flashes five times 3 long 2 short. I disassembled the laptop and saw nothing was burned or shorted, found no moisture. I replaced the keyboard, but that did not resolve the problem. PLEASE HELP!

[Garp_senchau]

@Mitch880, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

This condition indicates a potential memory failure. Reseat the memory module from inside the computer.

CAUTION:

This product contains components that can be damaged by electrostatic discharge (ESD). HP recommends using an anti-static wrist strap and working over a non-carpeted floor with a conductive foam pad to reduce the chance of electrostatic discharge (ESD) damage.

• Turn off the computer, disconnect the power cord, and then remove the battery.
• Turn over the computer, and then remove the cover to access the memory.
• Some computers might not have a cover that provides access to the memory. Have the computer serviced if you cannot access the memory.

• Locate the memory module.
• To find the location of the memory module, go to HP Customer Support, and then open the Maintenance and Service Guide for installed memory information for your computer.
• Ground yourself to discharge any static electricity by placing one hand on the case of the computer, and then touch the other hand to a metal surface or grounded object, such as the metal part of a lamp.
• Reseat the memory modules in the computer, aligning the notches on the modules with the tabs in the memory slot. Press down on the memory module to secure the it in place.

• Replace the cover, battery, and then plug in power cord.
• Turn on the computer.
• Confirm that the computer can start up and run in the Windows operating system.

Reference: HP Desktop PCs - Computer beeps or a light blinks during startup | HP® Support

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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