My hp laptop isnt turing on

[Noodlesfromkhad]

My hp laptop isnt turing on, I've tried everything but the power button won't turn on , even tho the charging light is white meaning it's fully charged , the screen won't boot or turn on and I've tried pressing the power button for 15 s and for 1 min still dosent work, it suddenly stopped working while I was watching YouTube normally it went black and now I can't turn it back on

[Nal_NR]

Hi @Noodlesfromkhad,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your PC not powering on.

If your HP ENVY - 13-Aq1013dx laptop isn't turning on despite the charging light indicating it's fully charged, you can try a few additional steps to troubleshoot the issue. Here are some detailed steps you can follow:

1. Perform a Hard Reset

A hard reset can sometimes resolve power issues by draining residual power from the device.

1. Disconnect all external devices: Unplug any external devices connected to the laptop, such as USB drives, external hard drives, or peripherals.
2. Disconnect the power adapter: Unplug the power adapter from the laptop.
3. Remove the battery (if possible): If your model has a removable battery, remove it. If not, you can skip this step.
4. Press and hold the power button: Press and hold the power button for at least 15 seconds to drain any residual power.
5. Reconnect the power adapter: Plug the power adapter back in (and reinsert the battery if you removed it).
6. Try to power on: Press the power button and see if the laptop turns on.

2. Check for a Display Issue

It's possible that the laptop is on, but the display isn't working. Here are some steps to check for this:

1. Connect to an external monitor: Use an HDMI cable or other compatible connection to connect your laptop to an external monitor or TV.
2. Switch display modes: Press the "Windows key + P" and try toggling through the display modes (Duplicate, Extend, Second screen only) to see if the external monitor shows any display.
3. Check for backlight: Look closely at the laptop screen in a well-lit area to see if there is any faint image. Sometimes the backlight might be malfunctioning, but the screen might still be displaying content faintly.

3. Perform a BIOS Reset

Resetting the BIOS can sometimes resolve startup issues.

1. Disconnect the power adapter: Unplug the power adapter from the laptop.
2. Press and hold the power button: Hold the power button for about 60 seconds.
3. Reconnect the power adapter: Plug the power adapter back in.
4. Try to power on: Press the power button and see if the laptop turns on.

4. Inspect for Hardware Issues

There could be an underlying hardware issue causing the problem.

1. Listen for any sounds: When you press the power button, listen for any sounds like fan noise or beeps. If you hear beeps, it could indicate a hardware issue.
2. Check the power adapter and charging port: Ensure the power adapter and charging port are functioning correctly. Try using a different compatible power adapter if possible.

If none of the above steps work, it's likely there is a hardware failure that needs professional attention.

1. HP Support: Visit the HP Support website and search for your model (HP ENVY - 13-Aq1013dx) to get contact details for technical support.
2. Service Center: If your laptop is under warranty, you can take it to an authorized HP service center for further diagnosis and repair.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.