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Locked

‎07-22-2023 07:50 AM

HP Recommended
Product: HP 1000-1401AU Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

  I have set my administrator password and power on password. On today, my notebook pc's keyboard  started malfunctioning. So, even after entering correct password, my pc says "Invalid password". After such three failed attempts, I get the message" System Disabled [ 62572479]" . Now how can I enable the system? How can I get rid of this problem?

Examples of my keyboard malfunctioning: If I press number keys having 7,8 number, it showed two asterisk instead of  one asterisk.

 

Category:
1 REPLY 1

‎07-22-2023 04:25 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support 

Therefore, this topic is being locked.

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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