My laptop cannot power off....

[TeodorBur0v]

Ever since i formated my windows and installed all the drivers from hp's website (yes, specific for my model) i have this problem where when i shutdown my pc everything screen goes off and all that but fan continue running and the LED on the power button works....i know its something to do with the BIOS. I reflashed it again with the one found in this website and that has no effect whatsoever.Im so tired honestly............

P.S. not to mention that when its working fine and goes to sleep can't be waked up aswell...

[Jeet_singh · Accepted solution]

Hi @TeodorBur0v,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having issues with the computer does not shutdown, after the recent Windows installation. Don't worry as I have a few suggestions which should help you resolve this issue

To provide you with an accurate solution, I'll need a few more details:

Did you know there's an option to change what the power button & LID does, among other options on the control panel?

Did you update your video card & BIOS using the HP Website?

Follow the below steps to make changes, small tweaks to resolve your concern:

You can save power by specifying what the computer does when you close the lid or when you press the power button. 

Depending on the setting you specify, pressing the power button causes the computer to do one of the following: Do nothing, Sleep, Hibernate, or Shut down. 

Depending on the setting you specify, closing the lid causes the computer to do one of the following: Do nothing, Sleep, Hibernate, or Shut down. 

Use the following steps to change power button and lid settings: 

At the Start screen, type power options to open the Search charm. Select Power Options in the Search results. 

In the left pane, click Choose what the power buttons do or Choose what closing the lid does. 

To change settings for the power button, click the arrow next to When I press the power button, select the setting you wish to use, and then click Save changes. 

To change the lid closure setting, click When I close the lid, select the setting you wish to use, and then click Save changes. 

To learn more about the Power options: Click here

Disable the hibernation for windows OS to resolve the issue and you can check the below steps to accomplish this task:

Run the Disk Cleanup tool, and then at the bottom of the window that pops up, click on "Clean up system files". Check everything, hit OK, and let it run. You will free up several GB for sure. 

Another thing to do is disable hibernate file. Run CMD as Administrator, and type the following: 

powercfg hibernate off

Also, go into the power options and disable the hybrid sleep and if you don't use sleep, you could disable sleep mode as well,

For more details, please follow this link: HP PCs - Sleep and Hibernate Issues (Windows 10, 😎

Let me know how that goes,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

[TeodorBur0v]

Thanks a lot, the CMD thing worked. God bless you 

[DavidSMP]

Hi @TeodorBur0v,

I am responding on behalf on @Jeet_singh. Glad to know that it worked. Please reach out for any issue and we are always there to assist you.

Take care and have a blessed week ahead. 🙂

[TeodorBur0v]

Well...here i go again. This method worked for the first 2 times. Now i am trying it again and again and its the same as before. Reading this topic over and over i cant realize why is the disk cleanup thing......how would that help? 

P.S. can i get a link to the previous BIOS version?? 

[Jeet_singh]

Hi @TeodorBur0v,

Thank you for replying,

I appreciate your time and efforts,

I understand you are once again having the issue with your PC not shutting down. Don't worry as I have a few other steps which should help you resolve this issue.

I would like to know if you have updated the Bios on your PC. If not, I would suggest you try to update the Bios from our HP support website, using this link.

If you have followed the steps suggested and still having the issue, I would suggest you could try roll back of the Bios, using the key combination, 

For more assistance, please follow the steps suggested in the support document for - HP Notebook PCs - Recovering the BIOS

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[TeodorBur0v]

pressing this Win+V combination didnt worked. Neither the other key(not v but the other one...i forgot it) . And yes for 3rd time yes i installed my bios from hp.com! 2 times! Im hopeless already...

P.S. What happens when i hold the key combination is, laptop turn fans on and capslock light pops out. Thats it. Black screen. I wait for like 15 minutes and nothing. Im asking again, can i have some old version of BIOS for my pc, im so sorry for installing the new one, why tf did i did that......

[TeodorBur0v]

Thank you HP.