cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Sandy153
New member
2 0 0 0
Message 1 of 2
148
Flag Post

My laptop doesn't boot up when I press the power button. There are no lights lit up and blank scree

HP Recommended
Microsoft Windows 8.1 (32-bit)

Hi

My laptop doesn't power up and there are no lights on.  It works with the adapter plugged in and partially only.

I tried the advice given to me and this is what happened:

I pressed the Windows key + x.&  I clicked on Powershell.

I typed "powercfg/batteryreport

Only a long message appeared and nothing else.  Nothing about the Design or Cycle count.

 

Thank you

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,828
Message 2 of 2
Flag Post
HP Recommended

@Sandy153 

Clearly, the battery is too low to run the laptop. And on some laptops, they won't come on fully until the battery hits a higher charger level -- but have no details on what that level needs to be.  All you can do at this point is let it charge and see if it eventually comes on fully.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation