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- Notebook Boot and Lockup
- My laptop doesn't power on even after hard reset

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04-27-2019 12:46 PM
my laptop kept telling me an error occured and was collecting data then restart. Once I would let it run its course the startup would give me the same error message. I got tired of messing with it and closed the laptop and put it away. When I went back to it a couple days later it won't even come on. I searched up options and did the hard reset but that hasn't helped any. I noticed the led next to the power plug doesn't even come on. I went and bought another power supply and nothing has changed. I can hear the disc drive start and then stop but nothing. That is all I get. Please help me as I have always trusted HP products and really can't afford to just run out and buy another laptop plus lose all that is on there.
04-28-2019 09:05 AM
Hi @CChilds5904
Welcome to the HP Support Community.
This is a hardware issue, please Contact HP in your region regarding the service options for your computer.
Have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Asmita
I am an HP Employee