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Locked

‎12-04-2023 08:12 AM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv1000 (464V0AV)
Operating System: Microsoft Windows 11
My laptop got shut down automatically and it's not getting opened. I used my laptop and I closed it for 5 minutes approximately, after that, I tried to open the laptop but it was not working. As I contacted your service at the time of my warranty period your company agent confirmed that my issue doesn't come under the warranty issue as it comes under accident policy. the problem with my laptop is a circuit of the motherboard had got burnt and your agent's suggestion was to buy a new motherboard and get it to work properly after the replacement of the motherboard.
I request you to reopen my case and send me a mail about the estimation of the new motherboard cost, under trait case I want an estimation mail 
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