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CezarGabriel
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Message 1 of 3
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My laptop is not booting up

Pavilion 15-bc410nq
Microsoft Windows 10 (64-bit)

Hello, I have a problem with my laptop. When I press the power button, it lights up, I can hear the fan for one second, than nothing happens. Nothing appear on the screen, not even the hp logo. The screen is black. Also, it's not that normal black, because when I force it to shutdown, I can see the screen changing its black a little. What can you suggest me to do? I've just installed windows 10 on it, but I don't think it's relevant. 

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Message 2 of 3
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HP Recommended

My laptop is not booting up

Hi,

Try turning off the PC by holding the power button. Turn on the PC and continuously keep pressing ESC and see if the startup menu appears.

Try performing a power reset on the notebook:

Power Reset your Laptop​

You installed Windows 10 after performing any upgrades?

Try connecting the notebook to an external monitor/TV and see if there is an image.

 

Let me know,

David

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CezarGabriel
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Message 3 of 3
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My laptop is not booting up

No, it didn't worked. I tried connecting it to another display, but still doesn't work. Also the power reset was useless. 

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