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‎04-18-2025 12:10 AM - edited ‎04-18-2025 12:13 AM

HP Recommended
Product: HP EliteBook 855 G7 Notebook PC IDS Base Model

All info i can give will be heare:

Product:HP EliteBook 855 G7 Notebook PC

OS vertion:20WWLDAT601#SABD#DABD

CPU:AMD Ryzen 3 PRO 4450U with Radeon Graphics

BIOS vertion:S77 Ver. 01.16.00 - 02/02/2024

RAM:16.00 GB (15.33 GB Avilable)

GPU:AMD Radeon Integrated graphics

Keyboard vertion:KBC Version 07.3F.00

 

And now the problem: When it powers up on loading screen with hp secure start at the bottom is message:"Please wait untill we install a system update" and boots up normaly but when i try to hibernate it will hibernate but not wake up i need to turn it off with power button and then power it on and if i try to power it off trough a OS it will do it but keyboard lights is still on with mouse RGB (i found a way around it by restarting the pc first and not log in and power it of than its normal)

 

Suspections: Main is on updating to neawest AMD Adernalin Edition video driver after which it become more slow and second one is on Microsoft windows 10 update

 

PS:i had another problam if it will help with resolving defore this problem ocured it was F-keys laptop funcions not working like screen brigthness and mic mute not all of tham just the specified and maybe also sound mute

 

 

 

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