My laptop is stuck on the logging in screen and not moving at all

[MinaBaj]

My HP Envy laptop was stuck on welcome screen 

I followed the instructions on here and pressed window and B keys together and downloaded BIOS or something like that but now it’s stuck again on login screen 

please help me!!

[Kuroi_Kenshi]

Hi @MinaBaj,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Laptop in Safe Mode:

• Restart your laptop.
• During boot, press F8 repeatedly until the Advanced Boot Options menu appears.
• Select Safe Mode and press Enter.

Perform a System Restore:

• In Safe Mode, type System Restore in the search bar and select it from the results.
• Follow the prompts to restore your system to an earlier point before the issue occurred.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Check for updates and install any available updates.

Run a System File Checker (SFC) Scan:

• Open Command Prompt as an administrator.
• Type sfc /scannow and press Enter.
• Wait for the scan to complete and follow any on-screen instructions.

Update BIOS and Drivers Again:

• If the BIOS update was incomplete, download the latest version from the HP Drivers & Downloads page using another device.
• Ensure all essential drivers are up to date by checking the Device Manager in Safe Mode.

Reset the PC:

• If the above steps do not work, you may need to perform a system reset.
• Go to Settings > Update & Security > Recovery > Reset this PC.
• Follow the on-screen instructions to reset your computer. Note that resetting the PC will remove all personal files, so ensure you have backed up your data.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,