My laptop is working but keeps telling me system error and that there is no storage devices

[Raj_05]

Hi @Marnell22,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP laptop is working but you're receiving a "system error" message indicating there are no storage devices, it could be due to a few different reasons. Here's a step-by-step guide to help you diagnose and potentially resolve this issue.

Check Hardware Connections:

• Make sure all cables and connections related to your storage devices (e.g., hard drive or SSD) are secure and properly connected.

Restart Your Laptop:

• Sometimes, this issue can be resolved with a simple restart. Try rebooting your laptop and check if the issue persists.

Access BIOS/UEFI:

• Restart your laptop and access the BIOS/UEFI settings. The key to access these settings varies between HP models but is often one of the F-keys (e.g., F2, F10, or F12). Check your laptop's manual or the HP website for the exact key. Once in the BIOS/UEFI, look for a section that shows storage devices. Ensure that your storage drive is recognized here.

Check Device Manager:

• In Windows, you can check the Device Manager to see if your storage device is being recognized by the operating system. Right-click on the Start button and select "Device Manager." Look under "Disk drives" to see if your storage device is listed. If it has an error symbol or isn't listed, there may be an issue with the drive itself.

Run Diagnostics:

• Some HP laptops have built-in diagnostic tools. You can access these tools during startup (usually by pressing a specific key, e.g., F2 or F12). Run a diagnostic test to check the status of your storage device.

Check for Loose or Damaged Storage Device:

• If your laptop has a removable hard drive or SSD, make sure it's properly seated in its slot. If it's damaged or not working, you may need to replace it.

Recovery and Repair:

• If you have a Windows installation USB or CD, you can use it to boot into the Windows Recovery Environment. From there, you can try options like "Startup Repair" or "Command Prompt" to attempt to repair the boot sector or file system.

Backup Your Data:

• If your storage device is failing or has failed, it's crucial to back up your data if you haven't already. 

Remember that if your storage device is failing, it may need to be replaced. It's always a good practice to regularly back up your important data to prevent data loss in case of hardware failures.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support