My laptop keeps on restarting

[chol1025]

My laptop keeps on restarting. My brother plugged my laptop to our wifi modem thru LAN to check if what's going wrong on our wifi connection. I dont knwo what are things he navigated or clicked. Then after that my laptop keeps on restarting, every time i will open it, input my password the windows opens then a dialog box pop ups saying "your pc will automatically restart in one minute " "windows ran into a problem and needs to restart. " also this " failed to

conme to windows seevice. windows connect to the SENS Service. This problem prevents standard users from signing in ".

Please help. Thank you

[asmita6658]

@chol1025

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the computer is restarting.

Don’t worry, I’m here to help! 

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
Note - This step might not be applicable for computers with built-in battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Step 3 Disable the automatic restart -

1) In Windows, search for and open View advanced system settings.
2) Click Settings in the Startup and Recovery section.
3) Remove the check mark next to Automatically restart, and then click OK. Restart the computer.

Step 4 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 5 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 6 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 7 BIOS Update -

Download and install the BIOS from this link.

If the issue still persists, test the hardware. Refer to this link for steps to initiate the test.

If the test comes as pass, try a restore -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F11 once for System Recovery. 
4) Choose the Keyboard Layout. 
5) Click on Troubleshoot. 
6) Go to Recovery Manager and click on System Restore. 
7) Choose a Restore point or a Restore date when the computer was working fine. 
8) Click on OK to initialize the System Restore.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂