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My laptop screen is stuck on "Administrator", what can I do?

HP Notebook
Microsoft Windows 10 (32-bit)
My screen has been stuck on Administrator for 2 days. I turn it off and back on and still the same thing. Does anyone know what's going on?
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My laptop screen is stuck on "Administrator", what can I do?

Hi,

 

Are you referring to the windows log-on screen or a power on password screen which appears immediately after powering on?

 

Regards,

 

DP-K

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My laptop screen is stuck on "Administrator", what can I do?

Its the password screen that appears as soon as I power on. The little loading indicator seems to be trying to load, but the password box never appeared
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My laptop screen is stuck on "Administrator", what can I do?

Hi,

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Plug in the AC Adapter ( leave the battery out for the moment ), start the notebook - hit enter 3 times and you should receive a 'halt code' - post back with this code.

 

Regards,

 

DP-K

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