My laptop suddenly performs critical battery action even it still has 40%

[mai-ahmed]

My laptop goes to critical battery level action (sleep mode in my case) suddenly without any notification even it still has 40% and when I plug the AC power, it recharges starting from 7%. Why does this problem happen?

Tried solutions:  Laptop suddenly dies when on battery 

[Echo_Lake]

@mai-ahmed
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps, you could perform to isolate the issue:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Repeat the Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@mai-ahmed
I just wanted to follow it up with you regarding battery issue,
Is everything working fine or would you require any further assistance?

[mai-ahmed]

When I pressed F2, a screen with the following text appeared. I don't see option "Components test" or something like this

HP PC HARDWARE DIAGNOSTICS UEFI

Version 1.6.0.0 - BIOS  For more information, please visit: www.HP.com/go/techcenter/PCDiags

Memory Test

Hard Drive Check

Language

Exit.

But I managed to download HP software that runs the test while I am using the laptop (not via laptop boot)

[Echo_Lake]

@mai-ahmed
Now let's try this:

Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.
   And also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.

[mai-ahmed]

The product name of my laptop is "HP Pavilion dv6-7180se Entertainment Notebook PC" and I already updated BIOS to F.2E version but still the options don't have "Component Tests"

[Echo_Lake · Accepted solution]

@mai-ahmed

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mai-ahmed]

I found that I need HP-TOOLS partition to make F2 button shows "Components Test" option so I created this partition using this guide: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Is-there-a-way-to-create-HP-TOO...