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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- My laptop won’t turn on

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09-20-2020 01:02 PM
@Hanhicamc Welcome to HP Community!
I understand that you are getting a boot device not found an error.
Please perform the hard reset and check.
Hard Reset:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and check
Please perform the hard drive check.
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once.
4) Go to Component test.
5) From the list, run the Hard Drive (extensive) test.
If the test is passed, you have to perform the recovery.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!