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My pc wouldn't come on for days, only caps lock light comes up and light blinking at the charging point. So I took it to an engineer and the said we'd need to change the motherboard. Unfortunately the price was too expensive and I went to pick it up. Upon getting home, I charged it and later try to turn it on and it worked!

It started with some diagnosing stuff and then it ask me to restart, inserted my bit lock recovery key and restarted. Now my system is working but I'm still scared. With the new development, what do I do?

1 REPLY 1
HP Recommended

@Lighted, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Run HP Diagnostics

Press ESC during startup, then F2 to run tests on hardware like memory, battery, and motherboard.

 

Check Power & Battery

Test the charger and battery. Use HP Diagnostics to check the AC adapter’s power.

 

Update BIOS/Firmware

Check for a BIOS update on HP Support. To enter BIOS, press F10 during startup.

 

Run System File Check

Open Command Prompt as Admin and type sfc /scannow to fix any file issues.

 

Check Hard Drive

Run chkdsk /f in Command Prompt to scan for hard drive problems.

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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