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‎06-01-2019 07:32 AM

HP Recommended
Product: Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

I just bought Spectre x360 15 refurbished from ebay. Since I was traveling when pc was received by my wife, she liked to check if it was working or not and turned it on. It started normally with start up settings... so my wife saw that it is working and just closed the top and left it for 2 weeks until I came home.

When I tried to start it yesterday pc didn't start... just LED on the CAPS LOCK button is blinking and screen is black.

My wife has the same notebook and I noted that small LED near the power supply is blue on her notebook but orange on my....

Any suggestions are very welcome!

Thanks in advance!

Igor.

1 REPLY 1

‎06-03-2019 06:17 PM

HP Recommended

@Igor11
Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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