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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- My notebook is not power up

Create an account on the HP Community to personalize your profile and ask a question
10-07-2019 03:47 AM
Welcome to the HP Support Community.
To better assist you -
1) Have you tried an alternate power cable?
2) Do you see any lights of the computer?
While you respond to that, try a power reset -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery.
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!
Asmita
I am an HP Employee