• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-08-2019 08:25 PM

HP Recommended
Product: Example: Pavilion 15 - Cc 610 ms
Operating System: Microsoft Windows 10 (64-bit)

My system is not booting up. I have 24 digits failure code.  I got a message while I was working that “system is crashed” and after that I got a blue screen with message that “Sutem recovery is in progress...” . Finally the system is not booting up at all.  When I did system recovery manually through start up options my hardware quick check failed and I got 24 digits failure code. QE5W22-9AB9SM-MFPW2K-60QD03

1 REPLY 1

‎12-08-2019 08:46 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05705784

 

After you replace the hard drive, you can reinstall W10, the drivers and software that came with your PC by making a bootable recovery drive using the HP cloud recovery client utility.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.