My up and down key not working in bios....due to that i can't access boot manu...plz help

[meyerafm513]

My up and down key not working in bios....so i can't access boot menu...plz help

[DavidSMP]

Hi @meyerafm513,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your keyboard's up and down arrow keys do not work in the bios. It will be a privilege to assist you.

We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it a privilege to share this platform with you. You’ve done an excellent job on diagnosing the issue correctly from your end. Kudos to you on that score. It is always a privilege to work with technical specialists like you.

At the outset, it looks like a hardware issue with the computer as the arrow keys do not work in the bios also. Please do a hard reset. Steps to do it:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
• Replace the battery and reconnect the charger. Try to power on the computer.

If this does not resolve the issue then it is a hardware issue with the unit. You may need to contact a technician locally to get the keyboard replaced as HP may not have service options available anymore as it is an older computer.

As a workaround,  you could try a USB wired keyboard to change the boot order in the bios.

I genuinely hope the issue gets resolved without hassles and the computer works great and stays healthy for a long time. Hope this helps. Please let me know how this works.

To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”.

Take care now and have a super week ahead