My x360 cd0051tx works fine for sometime, then it wont boot untill a week or so with Caps lock blink

[Gyan93]

The laptop works for sometime and then it shuts down. And then when I try to boot I get the below

1. Power Button blinks 5 times,

2. then the Capslock button blinks 3 times long and 5 times short

Please help me understand what is causing this issue

[Raj_05]

Hi @Gyan93,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The blinking lights on your HP x360 14 can be diagnostic indicators to help identify hardware issues. The pattern you're describing corresponds to a diagnostic code that HP uses to pinpoint specific problems.

Here's what the blinking pattern typically indicates.
 

Power Button Blinking 5 Times:

• This usually points to a problem with the Motherboard or System Board. It often signifies a critical hardware failure that prevents the laptop from starting properly.

Caps Lock Button Blinking 3 Times Long and 5 Times Short:

• This code generally indicates an issue with the BIOS or System Board. It can also point to a problem with the memory (RAM) or processor.

Steps to Troubleshoot:

Reset the BIOS:

• Perform a BIOS reset by unplugging the laptop, removing the battery (if possible), and holding down the power button for about 15-30 seconds. Then plug it back in and try to boot again.

Check for Loose Connections:

• If you're comfortable opening the laptop, check for any loose or disconnected internal cables, especially around the motherboard and memory.

Reseat the RAM:

• Remove and reseat the RAM modules. Ensure they're properly connected.

Inspect the Battery and AC Adapter:

• Verify that the battery is functioning correctly and that the AC adapter is providing stable power.

Perform a Hard Reset:

• Remove all external devices and peripherals. Disconnect the AC adapter, and if the battery is removable, take it out. Hold the power button for about 15-30 seconds. Reconnect the battery and AC adapter, then try to boot the laptop.

Check for Overheating:

• Ensure that the laptop's cooling system is working properly. Overheating can sometimes cause sudden shutdowns.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Gyan93]

Thank you for the guidance, I will try the steps and would let you know in case the problem still exists

[Raj_05]

Hi @Gyan93,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support