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Navigation keys don't work in BIOS

HP Recommended
Hp ay061nr
Microsoft Windows 10 (64-bit)

I recently took a software from a friend: NordVPN. My PC started acting up so I restarted it. The keyboard wouldn't worl on the lockscreen, as well as ease of access. I shut it down and took out the hard disk and replaced it again. And said Boot Device not found. I pressed f10 until it took me to BIOS menu. Every key but navigation keys won't work. I need help please.

HP Support Agent
HP Support Agent
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HP Recommended



I reviewed your post and I understand that the keyboard is not working correctly on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I see that now the computer is not booting to Windows, so need to fix the no boot issue before troubleshooting the keyboard issue.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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