12-07-2019 12:51 PM
My bios is locked and I forgot the password for my HP Pavilion 15-Cc103ne Notebook PC:
system disabled [ i 72561924]
thank you in advance
12-07-2019 03:47 PM
Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.
It can be sorted by replacing the system which will not be done under warranty.
HP issued this document recently :https://support.hp.com/us-en/document/c06368824
Also the forum rules were amended on 1 March 2019, which no longer allow us to help with removing BIOS passwords.
I am an HP employee.
Im speaking on my behalf only and Im not speaking for HP.
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12-07-2019 10:15 PM
Actually I went to HP local dealer, I submitted all the documents that prove that I am the owner and they asked for 380$ to replace the motherboard!!! Common guys 380$ just because I forgot my bios password??, anyhow I took the decision and I am going to replace all of my company laptops with Dell, even I will think for the servers as well if this is way HP used to support their customers!!!