Need for support

[ZephO]

Hi Expert,

I am based in Port Harcourt, Nigeria. I contacted the support within my region in regards to the need to reset my EliteBook 8470p BIOS password, but they were not able to provide a solution after waiting for them for several days. Is there any specific support contact you have that could help in a case like this?

Thanks

[WAWood]

@ZephO 

Sorry, but no.  We here are not allowed to assist in resetting passwords.

BIOS and power-on passwords are contained in the firmware that is present inside the BIOS chips -- which are soldered to the motherboard and thus, are not replaceable. So, you can't just buy a replacement chip and swap them. Also, neither your nor HP can reset the BIOS password on the current motherboard. Thus, replacement of the motherboard is required with one that has a BIOS chip that does not have a password in the firmware. This is very expensive to do and can often cost more than simply replacing the PC

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do anything for you -- but we can not assist in that in any way.