Need help diagnosing issue Spectre x360

[Hopperman]

I need help diagnosing my issue. I bought my Spectre last year for school. I'm about to go back this fall but my laptop now won't turn on.

Last fall, I would frequently open the laptop while it was asleep and the screen wouldn't turn on. The power button was lit up and so was the keypad illumination button (f5). I would have to do a hard shutdown each time to get it to turn on again. The screen would just stay black 

A few weeks ago, it started freezing while booting up. I never got through. Eventually it told me I had to recover it and it froze again.

This week, it now simply won't turn on. No light on the power button and no light showing charging. My ac adapter works fine. 

I never installed anything weird. Mostly just used it for school work. 

Please help me figure this out. It sounds like the motherboard, which shouldnt be too hard or expensive to fix. I'm trying to avoid buying a new computer. 

[Riddle_Decipher]

@Hopperman Welcome to HP Forums Community!

How is it that you know that the adapter is fine? does it work on another computer? (If not, please do and confirm if it does)

Or check with another wall outlet, excluding any surge protectors to check if it works?

While you respond to that, here's  the best way to resolve the issue, using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

If the above doesn't help or the steps are insufficient, check the below steps:

Let's start with a hard reset of your notebook computer before you try any other troubleshooting steps.

Reasons for a hard reset

A hard reset has the following effects:

• Clears the memory.

• Reestablishes the connection between the BIOS and the hardware

The following conditions can be helped by the hard reset:

• Windows stop responding.

• The display suddenly goes blank.

• The computer does not wake from sleep or hibernate modes.

• Software applications freeze or fail to respond.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

[Hopperman]

Thank you for the reply.

I tested my cable on another computer and I tested a different ac adapter on mine. That's how I know my ac adapter works fine.

I did the HP troubleshoot and it took me to the end and said to contact customer support.

I followed the hard reset instructions and it still doesn't turn on and no let's are on. 

[Riddle_Decipher]

@Hopperman I appreciate the details and the fact that the adapter works on another device but doesn't on this pc and you've gone through the troubleshooter, it seems like an issue with the charger port or the battery, and I suggest you talk to HP support and discuss your options,

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.