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gretschman7
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Need help interpreting CAPS LOCK blink codes on an HP 15 TS

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hp 15 touchscreen w/ win 10
Microsoft Windows 10 (64-bit)

I'm not sure whether the blink code is a single blink repeating 3 times or 3 blinks. This is exactly what I see and hear after pressing the power on button: The F12 blinks , the fan runs and the CAPS LOCK BLINKS, the F12 blinks , the fan runs and the CAPS LOCK BLINKS, the F12 blinks , the fan runs and the CAPS LOCK BLINKS. Then everything shutsdown. This pertains to an 'HP15 touchscreen' w/ win 10 64bit.

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GBL84
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Hello gretschman7,

 

 

 

Please match the sequence of 'blinks' to those shown in the table below.

 

Capture.PNG

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

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GBL84
Level 10
4,161 4,133 563 1,322
Message 2 of 4
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Hello gretschman7,

 

 

 

Please match the sequence of 'blinks' to those shown in the table below.

 

Capture.PNG

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

 

View solution in original post

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gretschman7
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I just watched a 15 min video on disassembling the HP 15 TS notebook. This notebook doesn't have a removeable panel to access the memory module, unfortunately. Since I'm not sure whether my blink code is indicating a CPU or memory module failure, I was going to remove the memory module and see if the blink code changes. However, since that looks like an hour of disassembly and reassembly just to try, I was hoping to get a positive determination of the blink codes. If it's the CPU, I'm recommending my friend buys a new laptop. So, here's my problem. I'm not sure whether HP repeats the blink code 3 times or do they just display it once.

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gretschman7
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I've given up. After describing the exact blink code to you, it has changed. So I'm sending my friend to the store. Thanks again for your patience and your help.

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