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‎06-02-2018 01:28 AM

HP Recommended
Product: Pavilion 17-e019dx
Picked up an older notebook in a lot
This one has this error message at start up
Kind of bummer the other has a broken screen
Thanks in advance
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-02-2018 02:20 AM

HP Recommended

Leave the password blank and tap Enter key. After 3 times it should give you a disabled message along with a halt code. Post that halt code.

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View solution in original post

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4 REPLIES 4

‎06-02-2018 02:20 AM

HP Recommended

Leave the password blank and tap Enter key. After 3 times it should give you a disabled message along with a halt code. Post that halt code.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-02-2018 03:12 AM

HP Recommended
Hi CherylG,
The halt code is:
67534848
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‎06-02-2018 11:24 AM

HP Recommended

Restart and when prompted for password try 78492288

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***Click the "YES" button if you think this response was helpful.***
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‎06-03-2018 06:58 AM

HP Recommended
Hi CherylG,
That worked!!!
Thanks for your help!!!
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