Need to hard reset to power laptop on each time

[Mcogsy]

Yesterday my laptop would not turn on, there was no orange light to indicate it was charging. I did a hard reset and that worked fine.
Today I have the same issue again. Hard reset has worked.
What would be causing this? How do I solve it?
Thanks!
M

[Jeet_singh · Accepted solution]

Hi @Mcogsy,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did it happen after a recent software update or Windows update?

Did you try to perform a Bios update?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Performing Bios Defaults:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

If the computer restarts normally and the error message does not display, you are done. If the error message displays, proceed to the next step.

Next thing, I would suggest here is to update the Bios, Chipset, video card drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Mcogsy]

Thanks for your response! I had not added any programs prior to this issue starting. I don’t know if windows had recently updated as I have the laptop set to automatically update.

I have just powered off the laptop to run the bios defaults but it will not power back on. I have tried to do a reset to get it to power on but this is not working this time. Is there a limit to the number of times you can do a reset? I had done it 3 times in the past 3 days. Have you any other suggestions to reset it? There is no sound or power coming through laptop now and no charging light though it is plugged in.

Thanks!

[sandytechy20]

@Mcogsy

I see that you were interacting with @Jeet_singh. I'd like to help.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers.