Need to install Windows 11 on my HP laptop HP Laptop 15-ef2099nr (84S26UA)

[sduran910]

Having BSOD issue with my HP laptop. Called HP because it is still under warranty. The person I talked to insist that because I bought it with more memory, 32 GB, and bigger HD, 1TB, they cannot help me. Then I tried to install Win 11 from a USB flash drive. It would not give me the option to boot from USB. I went into the UEFI but it does not give an option for legacy devices. I disabled Secure Boot then it started asking me for the bitlocker key. Could not locate key now I am trying to reinstall Windows but cannot get laptop to boot from USB flashdrive.

[Irfan_06 · Accepted solution]

Hi @sduran910,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with performing a recovery on your Laptop.

- Please click on this link for information on how to perform a recovery on your Laptop using the HP cloud recovery tool.  (Take a backup of the data before performing a recovery)

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Insert the recovery USB flash drive into a USB port on the laptop.

6) Then turn on the laptop and immediately press the esc key until the Start Up menu opens, and then press f9 to access the boot device menu.

7) Select the USB flash drive from which you want to boot and follow the on screen instructions to perform a recovery.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[sduran910]

Hello Irwin6, I am having trouble with the HP Cloud Recovery Tool, It will not run give an error.

This program requires administrator privileges to run.

I do as it states and right click on the download and choose "run as administrator", but it just keeps give me the same error.

[sduran910]

Hello Irwin,

I had trouble getting the HP Cloud Recovery Tool working but I finally did. I got the USB drive ready and was able to install the OS back on my HP Laptop. Thank you for your help.

[Irfan_06]

Hi @sduran910,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support