01-19-2020 01:37 AM
1. Product Name and Number (please do not post Serial Number)
• EliteBook 820 G3 ProdId: L4Q17AV
2. Operating System installed (if applicable)
• N/A (no OS installed)
3. Error message (if any)
4. Any changes made to your system before the issue occurred
• I bough used laptop from the company. An SSD was removed to protect data/security. A new SSD was added by authorized IT person. There is no system on SSD.
I am trying to install OS on the laptop, but I cannot pass without legacy support. I am stopped by HP Secure Start, but cannot change to legacy support without unlocking BIOS. I did not get any unlock code.
I use external DVD drive, functional on non-HP computers. Installation DVD is original.
Any chance you can help me to get password for BIOS?
Thanks in advance & Best regards
Solved! Go to Solution.
01-19-2020 04:49 AM
Unfortunately, the HP support community does not allow us to help you with your BIOS password. The only solution is to contact HP and, if necessary, contact them several times to complete your case.
Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
I recommend that you get on Contact HP from your country or region.
The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.
Please do not hesitate to contact us in case of need.
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