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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Need to reset BIOS password Zbook 17 G5

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06-11-2024 08:37 PM
I just acquired an HP Zbook 17 G5 from a vendor of government auctions. It's in superb shape but didn't have a drive. Just installed a Crucial 2TB NVME M.2. It came with 16GB RAM.
I'm ready to install Windows but am locked out of BIOS. Will not boot from USB or DVD drive . Keepse going in circles. Assistance would be greatly appreciated!! Thanks.
p.s. I tried to add the unit to my profile but it doesn't show up. Is that because of no warranty? Doesn't seem like it would in the forums.
06-15-2024 05:02 PM
----- BIOS (and Power-On) Passwords -----
The password is encoded into the firmware on the motherboard and we have no access of any kind to that.
There is no MASTER BIOS password that works on all PCs or even on all HP PCs. That is an "urban legend" that is simply untrue. If there were such passwords, they would have been posted on the Internet and there would be no value in setting BIOS passwords.
Removing or replacing the BIOS chip does not reset the password, nor does removing the CMOS battery, nor does shorting out the CMOS battery leads.
HP policy is NOT to reset BIOS passwords on existing motherboards -- so changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.
I am a volunteer and I do not work for, nor represent, HP