Need to reset hp pavilion dv9000 laptop

[ProudMom30]

Hello. My problem is this  I got my hp pavilion dv9000 laptop  from my brother in law who we don't talk to anymore due to family issues. He never told me the password and I can't get past his password he set  I tried to factory reset the laptop and it actually said there was a problem and wouldn't let me do it. Help please. Dont want to have to get rid of laptop it's a beautiful one and I don't have hundred something to have the hp tech support do that for me. My question is there an easier way to do this  

[WAWood]

@ProudMom30 

Since this is a used PC, it's possible that it came with something other than Win10 preinstalled and if so, and it is running Win10 now, that Upgrade corrupted the recovery information, preventing the factory reset from working anymore.

You have two possibilities at this point ...

1) HP Recovery Media -- you have to purchase this, but it will restore the laptop to its original factory condition.  That will allow you to create your own account and use it as if it were a new PC.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

2) Reinstall Windows 10. If the PC was running Windows 10, then it was already registered with Microsoft and you could reinstall Win10 and reuse it.  

You need another working PC to download and create Win10 installation media using this tool: https://www.microsoft.com/en-us/software-download/windows10

Once you have that media, boot your PC from it an install Win10 afresh.