New HP Battery issues

[Bridgette160]

My HP is only months old. HP Assistant told me to run a battery check, said my battery functioning well but needed to be calibrated. I had no options to do that thru my computer or on HP Assistant so I unplugged it and let it drain like I read online to do. Now my battery won't charge and now it says I have battery failure and it needs to be replaced! It's a built in battery and it was reading working fine until I did what it said and now it's messed up! I'm angry, can I get suggestions. Is there something special I should be 

[Irfan_06]

Hi @Bridgette160,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop battery and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support