New HP Envy laptop stop working

[domv2885]

Hi My new HP Envy laptop, which I have purchased directly from HP,  had stop working after receiving the laptop.

[Sneha_01]

Hi @domv2885,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your new HP Envy laptop has stopped working after you received it, here are several troubleshooting steps you can follow to identify and potentially resolve the issue:

1. Check Power and Connections

Ensure Proper Connection:

• Power Adapter: Confirm that the power adapter is correctly connected to both the laptop and a working power outlet.
• Cable and Charger: Inspect the power cable and charger for any visible damage.

Try a Different Outlet:

• Plug the power adapter into a different electrical outlet to rule out a faulty outlet.

2. Perform a Hard Reset

Power Off the Laptop:

• Press and hold the power button for 10-15 seconds to ensure the laptop is completely off.

Unplug and Remove Battery:

• If your laptop has a removable battery, take it out. (For non-removable batteries, skip this step.)

Press Power Button:

• With the battery removed (if applicable), press and hold the power button for 15-20 seconds to clear any residual power.

Reconnect Battery and Power Adapter:

• Reinsert the battery (if removed) and plug the power adapter back in.
• Try turning on the laptop again.

3. Check for Display Issues

Inspect the Screen:

• Ensure the screen is not dim or turned off. Try adjusting the brightness or looking at the screen from different angles.

External Monitor:

• Connect the laptop to an external monitor or TV to see if it displays anything. This can help determine if the issue is with the laptop’s display.

4. Listen for Beep Codes or LED Indicators

1. Power On and Listen:
   • When powering on the laptop, listen for any beep codes or observe LED indicator patterns. These can provide clues about hardware issues.
   • Refer to the laptop’s manual or HP’s support site for information on beep codes and LED patterns.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support