New laptop Locking and now won't turn on

[annieblood]

I was just on my laptop and it went on to a blue screen with writing that said locking and turned off. Now it won't turn back on and when the charger is in there is no light coming up. This is a one week old laptop and I can't remove the back due to the warranty. 

[WAWood]

@annieblood 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp