-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- New laptop locked up at Register and Protect screen

Create an account on the HP Community to personalize your profile and ask a question
07-02-2018 02:30 PM
Thank you for joining HP Forums.
This is a great place to get support, find answers to your technical queries.
I understand you facing issues while setting up the PC, need not worry I'll be glad to assist you.
As the system is stuck I suggest you perform a hard reset using this link: https://hp.care/2t2d0IY
Then, check if are able to complete the process.
If the issue persists, try to reinstall the OS using recovery manager using this link: https://hp.care/2sZtgO9
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee