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Louanne67
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Message 1 of 2
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New laptop set up - Pavilion 13 - I typed in the wrong microsoft password and the screen froze

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Example: Pavilion 13
Microsoft Windows 10 IOT

Assistance appreciated. I purchased a pavilion 13 laptop today and I'm not very tech savvy.  Only got to second screen in the set up and typed in the wrong password and the screen froze and is still frozen.  Only thing showing accross top of screen is 'Account' in small letters. Thanks Louise

1 REPLY 1
asmita6658
HP Support Agent
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Message 2 of 2
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Hi @Louanne67

 

Welcome to the HP Support Community. 

 

Try a hard  reset on the computer - 

 

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. This step is not applicable for computers with in-built battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Turn on the computer and try entering the password again.

 

You may reset the password for your Microsoft Account using this link


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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