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New probook laptop

HP Recommended
Probook 445
Microsoft Windows 10 (32-bit)

Hi all. New to HP. Locked out due to forgotten PIN. Don’t recall setting one. Need access.  Fingerprint disabled. System message says I need to enter PIN. Restarted. No joy. Any ideas? Laptop is brand new happy to restore to factory settings if necessary. Thanks. 

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HP Recommended

@Ksol 

 

Rats.

 

If the system does have a fingerprint sensor on it AND if you even enabled fingerprint sign-in, then you had to have assigned a PIN.

 

It doesn't matter, though, because we can only offer a bit of help...

 

What to do?

Contact Microsoft - they can likely help without you having to reset the OS.

 

Scroll down to section for Microsoft Account Login...

 

Password Help on the Community

 

We can assist to the extent of providing basic information.

 

Community members are prohibited providing any information that can / will breach the computer's security.

 

NOTE:  Do not respond to anyone who sends you a message (or email) claiming they will help you if you would just give them your private information and a credit card (or any form of payment).

 

Start Here and work your way down the list of suggestions.

 

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Fingerprint Sensor / Forced Reset

 

If the fingerprint sensor suddenly stops working on your computer

OR

If the computer is not issuing errors but still won’t let you log in,

Consider trying a Forced Reset (power reset).

 

Reminders

 

 A Forced Reset is NOT a “recovery” and does not remove your data – this reset merely forces the computer to load the Operating System from disk. 

 

Forced Reset does not harm a healthy system nor does it “fix” problems not related to a clean start.

 

 

HP Collection of “how-to” videos

HP Video Gallery

  • Open Category Computing and Mobile Devices
  • Search for “forced reset

 

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HP Options - Change / Reset Password - Windows

 

NOTE:

The last option in the document (Reset) can be used if other solutions fail.

Read the section carefully - you will need to have previously made backups of your personal data to recover your personal files and folders.

 

HP PCs - Change or Reset the Computer Password (Windows 10)

OR

HP PCs - Resetting Your PC to Resolve Problems (Windows 8.x)

 

HP Collection of “how-to” videos

HP Video Gallery

  • Search for “reset password

 

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Microsoft Account Login

 

If you are using a Microsoft Account to log into the computer,

You might  be able to get help from Microsoft.

Reminder:  You can reset your Microsoft password using a different computer

 

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

 

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What else?

 

A licensed Microsoft Technician can likely provide you access to the computer. 

Be prepared to show proof of ownership.

 

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Google Account Login

 

If you are using a Chromebook / Google Account,

You might be able to get help from Google.

Read the document and then check under “Get more help

 

Fix sign-in problems - Chromebook Help - Google Support

 

HP Collection of “how-to” videos

HP Video Gallery

  • Search for “chromebook password

 

Resetting Your Google Account Password - Chromebook and Chromebox

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Our Policy -- Password Help on the Community

 

According to the Community's Rules of Participation

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

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Thread will be locked.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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