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HP Notebook - 17-by0017ds
Microsoft Windows 10 (32-bit)

No Boot.

Tried Bios with windows key + B, but unsuccessful.

AC Power Led light only displays at power cord port.

Purchased and installed new battery hto3xl, but still no power.  Old battery did have swelling.  After install battery charged for 30 minutes -- then light turned white.

All I recall prior to no power is white display, so I closed the laptop screen and could not power back on.

 

1 REPLY 1
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Hi @Oscar262,

 

Welcome to the HP Support Community

 

I understand you are facing a power-related issue with your HP Notebook - 17-By0017ds. Not to worry I will help you to get a resolution to resolve the issue.

 

I appreciate your efforts in trying to resolve the issue by changing battery. I'm sending out a private message to assist you with the next course of action. 

 

Please check your private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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