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‎09-28-2020 08:52 AM

HP Recommended
Product: HP Stream 14-ax000
Operating System: Microsoft Windows 10 (32-bit)

Hello my HP laptop had a virus on it so i did a reset so it can delete the virus and the reset did not reset good than i watch a Youtube video how to reinstall windows 10 on a usd drive than it said No bootable device--insert boot disk and press any key i look it up i tired everything do i need to replace the hard drive? 

1 REPLY 1

‎09-28-2020 11:43 AM

HP Recommended

@Justin3714 

IF you had bothered to check here BEFORE you forced the reset, we would have told you that the Stream models can not do a reset without external media and saved you the problem you encountered.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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