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Steve276
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Solved!

No Bootable Image on Restart but boots normally on Power Button

HP Recommended
ProBook 6470b
Microsoft Windows 10 (64-bit)

I recently installed a new SSD in my ProBook 6470b and reinstalled the Win10 64 bit OS fresh from the install media. When the laptop in Restarted it boots to a warning screen indicating "No Bootable Image Found" and stops there. However, I can power down using the power button or the Start Menu and start again using the power button and everything works fine. The problem only occurs when a Restart operation is done, either manually through the Stat Menu or when there is an upgrade that includes a system restart. From the internet, it seems like a BCD configuration problem, however, it may be something else. Has anyone seen this before and fixed it?

 

 

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Steve276
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

An update to this problem:

 

I recreated the install media using the Microsoft Media Creation tool and reinstalled the Win10 OS. This time, I let Windows search for all of the driver updates (which I selected to install) and I only had to manually install 2 drivers from the HP Support Website - the JMicron Card driver and an older version of the Data Protection Sensor driver (the latest one from Microsoft causes a device error). After this, Restart works normally and all boot errors are gone, computer is working normally, and I made a Recovery USB for safe keeping.

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Steve276
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

An update to this problem:

 

I recreated the install media using the Microsoft Media Creation tool and reinstalled the Win10 OS. This time, I let Windows search for all of the driver updates (which I selected to install) and I only had to manually install 2 drivers from the HP Support Website - the JMicron Card driver and an older version of the Data Protection Sensor driver (the latest one from Microsoft causes a device error). After this, Restart works normally and all boot errors are gone, computer is working normally, and I made a Recovery USB for safe keeping.

Was this reply helpful? Yes No
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