• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
ProBook 6470b
Microsoft Windows 10 (64-bit)

I recently installed a new SSD in my ProBook 6470b and reinstalled the Win10 64 bit OS fresh from the install media. When the laptop in Restarted it boots to a warning screen indicating "No Bootable Image Found" and stops there. However, I can power down using the power button or the Start Menu and start again using the power button and everything works fine. The problem only occurs when a Restart operation is done, either manually through the Stat Menu or when there is an upgrade that includes a system restart. From the internet, it seems like a BCD configuration problem, however, it may be something else. Has anyone seen this before and fixed it?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

An update to this problem:

 

I recreated the install media using the Microsoft Media Creation tool and reinstalled the Win10 OS. This time, I let Windows search for all of the driver updates (which I selected to install) and I only had to manually install 2 drivers from the HP Support Website - the JMicron Card driver and an older version of the Data Protection Sensor driver (the latest one from Microsoft causes a device error). After this, Restart works normally and all boot errors are gone, computer is working normally, and I made a Recovery USB for safe keeping.

View solution in original post

1 REPLY 1
HP Recommended

An update to this problem:

 

I recreated the install media using the Microsoft Media Creation tool and reinstalled the Win10 OS. This time, I let Windows search for all of the driver updates (which I selected to install) and I only had to manually install 2 drivers from the HP Support Website - the JMicron Card driver and an older version of the Data Protection Sensor driver (the latest one from Microsoft causes a device error). After this, Restart works normally and all boot errors are gone, computer is working normally, and I made a Recovery USB for safe keeping.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.