No F11 key on natebook

[psquire]

Just purchased a Pavillion notebook with windows 11 and cannot get it to boot properly.   No instructions were included.  Got the internet connected to it and tried signing into windows using my Microsoft password with no luck.  Now when I turn it on I get a black screen with the HP logo and a dialog box that says windows did not load properly.  I can get to the system information page but do not have an F11 key or F2 key on the keyboard to proceed any further

[IT_WinSec]

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

- As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open the HP Startup Menu -> https://www.youtube.com/watch?v=GSN0qzXayUY

where you can select options

Have you considered or tried Power Reset first ?

>> https://support.hp.com/bg-en/document/ish_1997208-1551050-16

1. Turn off the computer.

2. Disconnect the AC adapter.

3. Remove any discs from the disc drive.

   Remove memory cards from the card reader slot.

   Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

4. With the AC adapter unplugged, press and hold the power button for at least 15 seconds.

5. Reconnect the AC adapter, and then turn on the computer.

6. Try power -reset again for 30 seconds