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HP Recommended
HP ENVY x360 - 15m-ds0011dx
Microsoft Windows 11

My laptop started doing this a couple of weeks ago. All of a sudden after it automatically updated, I wasn't able to access any power options in the start menu. Whenever I would press/right-click the power symbol it would show a message that said "there are currently no power options available". I tried resetting my computer, restoring it to a previous version, and uninstalling the update and it did not work. Now when I right-click the power symbol the start menu just closes and takes me to my home screen. I cannot put my laptop to sleep or restart it unless I go into the command prompt. I can only turn the computer off and on with the power button on the side of the computer. I have looked at forums on the HP help desk, asked virtual assistant, and ran all the diagnostics tests I could find and everything seems to be working properly. No idea how to fix this. 

1 REPLY 1
HP Recommended

Hi@rileewadsworth,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing power option issues with the HP ENVY X360 Laptop PC.  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 

To enable Hibernate on Windows 11:

  1. Type cmd in the Windows search bar.
  2. Right-click on Command Prompt and select Run as Administrator.
  3. In the Command Prompt window, type the following command and hit enter to turn on Hibernate: Powercfg –h on

Now that you have enabled hibernate feature, follow these steps to enable Fast Startup.

 

  1. Press Win + R to open Run.
  2. Type control and click OK to open the Control Panel.
  3. Go to System and Security and then click on Power Options.
  4. In the left pane, click on Choose what the power buttons do.
  5. Next, click the Change settings that are currently unavailable link.
  6. Under the Shutdown settings section, check the Turn on fast startup (recommended) option to turn on the feature.
  7. Uncheck the Turn on fast startup option to turn it off.
  8. Click Save changes to apply the changes.

Hope this helps! Keep me posted. 

 

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Have a great day!

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