No Power or Boot, (no sound

[Nan912]

Laptop do not turn on, boot-up.  I went thru all trouble shooting steps with "virtual agent. and that did not work.                               I removed   power cord/adapter and pressed the power button.  reattached everything and no lights or power. 

 Bought a new power cord/adapter.  Still no power to laptop.

[KrazyToad]

@Nan912

Welcome to HP Community

I have gone through your Post and would like to help

This is a Hardware issue. Please contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.