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No Power

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Envy X360
Microsoft Windows 10 (64-bit)

I recently had an issue with my wifi adapter.  I did a hard reset and it worked until my computer went to sleep for the night.  Woke up in the morning with the same issue.  Tried another hard reset and my screen stayed blank.  Tried a couple more times, and was able to finally login.  Was working fine for a couple minutes then my keyboard and internet cut out.  Tried a normal restart and the screen stayed blank.  Tried a Bios recovery but could never get the screen to stay on.  After walking away for a few minutes, i tried the power button again it got to a Flashing Boot Lock screen for 20+ minutes and decided to power down one more time.  Now i have no light on my power button or power plugin and nothing will turn on.  It doesn't sound good!  Please Help!

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Your description of the problem sounds most like a hardware issue -- and hard resets are for software issues.  So I don't know how you expect that to fix the problem, even doing it over and over again!


To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Here is the link:
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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This is what i figured, bu wanted to hear it from someone else.  I thought maybe i'd get lucky since it would reboot and work before the wifi and keyboard cut out.

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