No SSDM.2 after WIndows Update

[SYLvainGenesys]

Hello,
After a Windows 11 Update, i can boot because NO SSD M.2
Boot device not found
Hard drive (3f0).
what do I need to do??
this laptop is only 2 months old!

thank you for your future help
Sylvain

[Irfan_06]

Hi @SYLvainGenesys,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that has a boot device not found error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

B) If the issue still persists, refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[SYLvainGenesys]

Good evening,

Thank you for helping me.

Unfortunately your solution doesn't work.

I have attached photos of the problem. It may be more informative.

For the Bios update: after 3 attempts, still the same error. (photo 1)

I despair!

Looking forward to hearing from you,

Greetings

[Irfan_06 · Accepted solution]

Hi @SYLvainGenesys,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Ss you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[SYLvainGenesys]

Hello,

I have just phoned HP France support.

As it is under warranty, HP will take care of it.

Thank you for your dedication and patience.

Amicalement.

Sylvain