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HP Stream 14-ax054sa

Hi I’ve come across an issue with my laptop one day it was working fine and then the next I got this error on my screen “boot device not found. Please install an operating system on your hard disk. Hard disk (3FO). F2 system diagnostics.” 

 

So so far I know how to get up a startup menu with the options of “F1 system information. F2 system diagnostics. F9 Boot device options. F10 BIOS setup. F11 system recovery.” 

 

When i I go into system diagnostics I get this menu titled HP PC Hardware Diagnostics UEFI, then a smaller title “version 1. 17.0.0 - BIOS. 

menu options are “memory test, storage tests, language and exit”. 

 

When I go onto memory test it just starts up the memory quick test which takes 37 minutes. When I go onto storage tests I get two options quick check and extensive check and when I click on those it does nothing and takes me back to the main menu on the diagnostics. 

 

I read up about a solition online going to the F10 option and changing the legacy support to enabled and I did that but this message of insert boot device and press any key came up and if you pressed a key it repeated the message. 

 

Idk what to do as before this error showed up it had been asking me to update the laptop for a while but I didn’t have enough space then this message showed up so I don’t know if that helps but anyway if anyone has ideas to help me let me know! Thanks. 

1 REPLY 1
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@Maiaseonaid

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing startup error "boot device not found Hard disk (3FO) " and I appreciate your efforts to try and resolve the issue.

 

I’d like additional information in order to troubleshoot: 
When was the last time it worked fine?
Have you made any hardware/software changes?
Did this happen after a recent window or software update?

 

Let's perform the following steps to resolve the issue.

 

Boot Device Not Found Error or Hard Drive Not Detected Click here (refer to the Step 1 and 2 ) 

 

Keep me posted for further assistance.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.