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HP Pavilion 15-n278sa Notebook PC (ENERGY STAR)

Hi, my HP Pavilion laptop has black screen, the wifi light is orange but no other lights besides the power are on or flashing. The fan is on. I have tried all the resets and realigned the memory tried another working memory unit, I plugged into another screen and it was black also.
hp pavilion 15-n278sa
PRODUCT ID F7R53EA#ABU
Windows 10

3 REPLIES 3
HP Recommended

Hi @Flyingmedicfox,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not booting into windows.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Did not work, no screen at all on boot up just the orange WiFi light on, can hear the fan running but that's it, have tried and external screen, checked brightness etc. All the usual resets tried I'm at a loss. 

HP Recommended

Hi @Flyingmedicfox,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.